Shipping policy

We are committed to delivering your order promptly and ensuring a seamless shopping experience. Please review our shipping policy below.

Order Processing

All orders are processed within 1 to 3 business days. Orders are not processed or shipped on weekends or holidays. After placing an order, you will receive a confirmation email. Once your order has been processed and shipped — typically within 2 to 3 business days — a second email will be sent containing your shipping details and tracking number so you can follow your order every step of the way.

Shipping Timeframe

Standard estimated delivery time is 10 to 15 business days after the order has been processed. We currently ship worldwide, with a primary focus on the Middle East region.

Shipping Charges

We offer FREE standard shipping on all orders — no minimum purchase required.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this tracking number to monitor your order's progress and estimated delivery date at any time.

Delivery Delays

While we aim to meet our stated delivery times, delays can occasionally occur due to factors beyond our control, such as severe weather conditions or postal service disruptions. We appreciate your patience and understanding in such cases.

Undelivered or Lost Packages

If your package hasn't arrived within the estimated timeframe, please contact our support team at support@shibuishop.com. We will coordinate with the carrier to resolve the issue as quickly as possible.

Returns & Refunds

We offer 14-day returns on eligible orders. For return-related inquiries, please refer to our Refund Policy or email us directly at support@shibuishop.com.

Customs, Duties, and Taxes

We are not responsible for any customs fees or taxes applied to your order. Any charges incurred during or after shipping — such as tariffs, import duties, or local taxes — are the sole responsibility of the customer.