Privacy policy

Last updated: May 21, 2026

ShibuiShop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated jewelry shopping experience (the "Services"). ShibuiShop is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us including the information you include when contacting our customer support team.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you navigate them.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to process your payments, fulfill your orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a personalized shopping experience for you.
  • Marketing and Advertising. We use your personal information to send marketing and promotional communications by email, text message, or postal mail, and to show you relevant advertisements on our website and other platforms.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, maintain a secure shopping experience, and detect or take action against fraudulent or malicious activity.
  • Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, and fulfillment and shipping.
  • With business and marketing partners to provide advertising services. Our business and marketing partners will use your information in accordance with their own privacy notices. You may have the right to opt out of targeted advertising based on your online activity — you can exercise that right here.
  • When you direct or consent to our disclosure of certain information to third parties, such as to ship your products.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or acquisition, to comply with legal obligations, or to protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties located in countries other than where you reside. To learn more about how Shopify uses your personal information and to exercise your rights, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy and security policies before providing any personal information.

Children's Data

Our Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us at support@shibuishop.com to request its deletion. We do not knowingly sell or share the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect your personal information; however, no security system is completely impenetrable. We recommend avoiding unsecured channels when communicating sensitive information to us. We retain your personal information for as long as necessary to maintain your account, provide our Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know — request access to the personal information we hold about you.
  • Right to Delete — request that we delete personal information we maintain about you.
  • Right to Correct — request that we correct inaccurate personal information.
  • Right of Portability — receive a copy of your personal information and request its transfer to a third party.
  • Right to Opt Out of Sale or Targeted Advertising — depending on where you reside, you may opt out of the sale or sharing of your personal information for targeted advertising purposes. You can exercise this right here. We also honor the Global Privacy Control opt-out signal. To learn more, visit globalprivacycontrol.org.
  • Managing Communication Preferences — you may opt out of promotional emails at any time using the unsubscribe link in any email we send. You may still receive non-promotional communications related to your account or orders.

To exercise any of these rights, please contact us at support@shibuishop.com. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf, subject to verification.

Complaints

If you have complaints about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries other than where you reside. Where transfers occur from the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent instruments.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised "Last updated" date.

Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at: 📧 support@shibuishop.com